These Terms and Conditions (“Terms”) govern your access to and use of Hoolume's website, mobile applications, and learning platform (collectively, the “Services”), operated by [Precena Strategic Partners Pte. Ltd. / relevant Precena entity] (“Hoolume,” “we,” “us,” or “our”), a company incorporated in Singapore.
By creating an account, subscribing to a Semester, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to both you and that organisation.
If you do not agree to these Terms, do not access or use the Services.
Hoolume is a leadership and management training program designed around a structured, habit-building learning model:
- Semester structure: content is organised into 3-month “Semesters,” each forming part of a broader multi-Semester “Practical MBA” journey. Each Semester consists of six courses: five skill-based courses and one Action & Reflection course, released at a guided pace of two courses per month.
- AI Coach: Hoolume includes an AI-powered chatbot (“AI Coach”) that provides conversational guidance, reflection prompts, and general coaching-style responses generated using third-party large language model (“LLM”) technology, as described in Section 8 and in our Privacy Policy.
- Platform: course content is hosted and delivered via LearnWorlds, our third-party learning management system (“LMS”) provider. Your use of the learning platform is also subject to any applicable LearnWorlds end-user terms to the extent notified to you.
- Not all Semesters may be available at all times. We will indicate which Semesters are currently accessible at the time of your subscription.
You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use of your account.
- 3.1 Subscription Plans
Hoolume offers subscription plans on a monthly or Semester (3-month) basis, as described at checkout. Prices, currencies, and available plans may vary by region and are subject to change as described in Section 3.4.
- 3.2 Global Fellowship Pricing
Hoolume offers reduced “Global Fellowship” pricing to users based in designated Fellowship-eligible countries, as a way of extending access to leadership development in emerging markets. Eligibility is determined based on your verified billing country and access location. We reserve the right to:
- Verify your billing address, payment method country, and IP-derived access location to confirm Fellowship eligibility;
- Deny, suspend, or reprice a subscription where we reasonably determine that Fellowship pricing has been obtained through misrepresentation of location (including through use of VPNs or proxy services) or through a payment instrument issued in a non-eligible country;
- Update the list of Fellowship-eligible countries from time to time.
- 3.3 Billing
By subscribing, you authorise us (or our third-party payment processor) to charge your chosen payment method for the applicable subscription fees on a recurring basis until you cancel. All fees are exclusive of applicable taxes unless stated otherwise. Payment processing is handled by a third-party payment processor; we do not store your full payment card details.
- 3.4 Price Changes and Price Lock
As additional Semesters and features are released, the standard entry price for new subscribers may increase toward our published list price over time. Subject to Section 3.2, existing subscribers who joined at a given rate will generally retain that rate for so long as their subscription remains continuously active and in good standing, unless otherwise stated at the time of a specific promotion. We will provide reasonable notice of any pricing changes that affect you.
- 3.5 Cancellation and Refunds
You may cancel your subscription at any time through your account settings, effective at the end of your current billing period unless otherwise required by applicable law. Except where required by applicable consumer protection law (including statutory cooling-off periods), fees already paid are non-refundable. Any free trial terms will be disclosed at the time of offer.
Where Hoolume is provided to you through a corporate client or employer, your access may be subject to additional terms agreed between Hoolume and that organisation, and your usage data (including course progress) may be shared with your organisation's designated administrator as described in our Privacy Policy. Fellowship pricing is intended for individual B2C subscribers and may not be combined with or used to circumvent corporate/B2B agreements.
- Share your account credentials or allow access by unauthorised third parties;
- Reproduce, distribute, resell, or publicly share course content, materials, or AI Coach outputs without our prior written consent;
- Use the Services to submit unlawful, abusive, infringing, or harmful content, including in your interactions with the AI Coach;
- Attempt to circumvent regional pricing controls (including via VPNs, proxies, or false billing information) as described in Section 3.2;
- Use automated means to scrape, extract, or reverse-engineer the Services or the AI Coach's underlying models;
- Interfere with or disrupt the integrity or performance of the Services.
We may suspend
or terminate accounts that violate this Section.
We may suspend
or terminate accounts that violate this Section.
All course content, curricula, trademarks, branding, and platform features are owned by Hoolume, Precena, or their licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services and course content for your personal, non-commercial professional development (or, for B2B users, in accordance with your organisation's agreement with us). No other rights are granted.
You retain ownership of content you submit to the Services (e.g., reflections, workshop assignments, community posts). By submitting such content, you grant Hoolume a worldwide, royalty-free licence to use, host, reproduce, and display that content as reasonably necessary to operate and improve the Services, including for internal training-quality purposes.
The AI Coach feature uses standard third-party large language model technology to generate conversational responses based on your inputs. By using the AI Coach, you acknowledge and agree that:
- AI-generated content may be inaccurate, incomplete, or inappropriate for your specific situation, and is provided for general learning and reflection purposes only;
- The AI Coach does not provide professional psychological, medical, legal, financial, or HR advice, and should not be relied upon as such;
- You should not submit sensitive personal data, confidential business information, or content belonging to third parties into the AI Coach unless you have the right to do so;
- We may monitor, log, and review AI Coach interactions (including on an anonymised or aggregated basis) for quality assurance, safety, abuse prevention, and service improvement, as further described in our Privacy Policy;
- We are not liable for actions taken by you in reliance on AI Coach outputs.
THE SERVICES, INCLUDING ALL COURSE CONTENT AND AI COACH OUTPUTS, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT TRAINING OUTCOMES OR CAREER RESULTS WILL BE ACHIEVED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOOLUME AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS (INCLUDING LEARNWORLDS AND OUR AI/LLM PROVIDERS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to indemnify and hold harmless Hoolume and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.
These Terms remain in effect for as long as you use the Services. We may suspend or terminate your access if you breach these Terms, engage in fraudulent activity (including Fellowship pricing abuse), or as otherwise permitted under applicable law. You may terminate your account at any time in accordance with Section 3.5.
We may modify, suspend, or discontinue any part of the Services, including course content, pricing structures, and Fellowship eligibility, at our discretion. We may update these Terms from time to time; material changes will be notified via the Services or by email, and continued use after such changes constitutes acceptance.
These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. Subject to any mandatory consumer protection rights available to you in your country of residence, any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Singapore, or resolved by arbitration administered in Singapore, as we may specify.
- Entire Agreement: these Terms, together with our Privacy Policy and any applicable B2B agreement, constitute the entire agreement between you and Hoolume regarding the Services.
- Severability: if any provision is found unenforceable, the remaining provisions will remain in full force and effect.
- Assignment: you may not assign these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
- No Waiver: our failure to
enforce any provision shall not be deemed a waiver of that provision.
